Exchanges, Returns & Refunds

How do I return an item?

Returning an item is easy and free! If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order.Here’s how: Start your return onlineVisit our Re...

Can I exchange an item?

We don't offer direct exchanges for online orders at the moment.If you'd like a different size, color, or style, simply return your original item for a refund and place a new order for the item you...

When will I receive my refund?

Once we receive your return, we’ll process your refund within 3 - 5 business days. You’ll get a confirmation email as soon as it’s completed.Here’s what to expect:Refunds are issued to your origina...

What should I do if I receive a damaged or defective item?

We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer ...

Can I return items at a New Balance store?

At the moment, returns for online orders are not available in-store.If you’d like to return an item purchased from our official online store, please use our Returns Portal to start your return. Our...

How do I get the same discount on my new order after a return?

If you need to return an item that has a discount, we'll help you apply the same discount to your new order. Just follow these steps: Return the item: Start by processing your return through our R...