Returning an item is easy and free! If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order.Here’s how: Start your return onlineVisit our Returns Portal and follow the steps to register your...
Frequently Asked Questions
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We don't offer direct exchanges for online orders at the moment.If you'd like a different size, color, or style, simply return your original item for a refund and place a new order for the item you want. You can start your return through our Retur...
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Once we receive your return, we’ll process your refund within 3 - 5 business days. You’ll get a confirmation email as soon as it’s completed.Here’s what to expect:Refunds are issued to your original payment methodDepending on your bank or payment ...
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We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer Care team at uaecustomercare@newbalance.com with t...
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We work with Transcorp, our trusted delivery partner in the UAE, to ensure your order arrives safely and on time.Deliveries are made daily between 9am and 8pm.Here’s what to expect: Once your order is dispatched, you’ll receive a shipping confirma...
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No worries! Our delivery partner Transcorp will contact you via WhatsApp before delivery to confirm your address.If you're not available at the time of delivery: Transcorp will attempt delivery up to two more times You’ll receive an SMS notificat...
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We’re sorry your order hasn’t arrived as expected! Here’s what you can do:Track your orderVisit our Order Status page and enter your order details to check the latest updates.Delivery timeframesFor in-stock items, delivery within the UAE typically...
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We know plans can change, but once an order is placed, we’re unable to make changes or cancellations. This includes: Changing the delivery address Adding or removing items Changing sizes or colors Cancelling the order Once your order arrives, you’...
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No problem! Just follow these steps:Go to the My Account login pageClick “Forgot password”Enter your email address and follow the instructions in the email we send youDidn’t receive the email? Be sure to check your junk or spam folder, just in cas...
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Finding the perfect sports bra size is easy! Follow these steps: Measure your band size: Wrap a tape measure snugly around your rib cage, just under your breasts. Add 5 inches to this measurement and round down to the nearest even number. This is...
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Choosing the right fit for your shoes is crucial for comfort and performance. Follow these steps to find your perfect fit: Measure your feet: Measure both feet from heel to the longest toe. It's best to do this at the end of the day when your fee...
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Want to score that must-have pair before it sells out? Here are some smart tips to help you shop restocks and new releases more effectively:Create an Account & Save Your Info:Having an account lets you check out faster and track your orders.Save y...