Delivery
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How will my order be delivered?
We work with Transcorp, our trusted delivery partner in the UAE, to ensure your order arrives safely and on time.Deliveries are made daily between 9am and 8pm.Here’s what to expect: Once your order...
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What happens if I’m not home at the time of delivery?
No worries! Our delivery partner Transcorp will contact you via WhatsApp before delivery to confirm your address.If you're not available at the time of delivery: Transcorp will attempt delivery up ...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible!For in-stock items, delivery typically takes 48 – 72 hours within the UAE.Orders placed during weekends or public holidays will be processed a...
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How much does shipping cost?
We offer standard delivery across the UAE at a flat rate of AED 25. Free Shipping Enjoy free standard delivery on all orders above AED 399. Shipping costs are calculated at checkout and will be cle...
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My order arrived damaged or incomplete - what should I do?
We’re sorry to hear that! If your order arrives damaged or something is missing, we’ll make it right.Please contact our Customer Care team with the following details:Your order numberA brief descri...
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Do you offer international delivery?
At the moment, we only deliver within UAE.If you're located outside of UAE, we recommend visiting your local New Balance website to shop in your region.https://www.newbalance.com.ae/internationalSt...