Delivery & Tracking
Delivery
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How will my order be delivered?
We work with Transcorp, our trusted delivery partner in the UAE, to ensure your order arrives safely and on time.Deliveries are made daily between 9am and 8pm.Here’s what to expect: Once your order...
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What happens if I’m not home at the time of delivery?
No worries! Our delivery partner Transcorp will contact you via WhatsApp before delivery to confirm your address.If you're not available at the time of delivery: Transcorp will attempt delivery up ...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible!For in-stock items, delivery typically takes 48 – 72 hours within the UAE.Orders placed during weekends or public holidays will be processed a...
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How much does shipping cost?
We offer standard delivery across the UAE at a flat rate of AED 25. Free Shipping Enjoy free standard delivery on all orders above AED 399. Shipping costs are calculated at checkout and will be cle...
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My order arrived damaged or incomplete - what should I do?
We’re sorry to hear that! If your order arrives damaged or something is missing, we’ll make it right.Please contact our Customer Care team with the following details:Your order numberA brief descri...
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Do you offer international delivery?
At the moment, we only deliver within UAE.If you're located outside of UAE, we recommend visiting your local New Balance website to shop in your region.https://www.newbalance.com.ae/internationalSt...
Tracking
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Why my order hasn’t arrived yet?
We’re sorry your order hasn’t arrived as expected! Here’s what you can do:Track your orderVisit our Order Status page and enter your order details to check the latest updates.Delivery timeframesFor...
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Where can I find my tracking number?
Once your order ships, we’ll send you a shipping confirmation email with your tracking number and a link to track your delivery.If you can’t find the email, be sure to check your junk or spam folde...
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How can I track my order?
You can easily track your order status online. Just follow these steps: Go to our Order Status page. Enter your order number, email address, and billing postcode. Click "Check Status" to view the l...