New Balance UAE Help Center home page
  • New
  • Men
  • Women
  • Kids
  • Running
  1. New Balance UAE
  2. Size & Activity Guide
  3. For Shoes

For Shoes

  • How do I select the right fit for my shoes?

    Choosing the right fit for your shoes is crucial for comfort and performance. Follow these steps to find your perfect fit: Measure your feet: Measure both feet from heel to the longest toe. It's b...

    Read More

  • How long should my shoes last?

    The lifespan of your shoes depends on several factors, including how often you wear them, the activities you use them for, and how they age naturally over time. Here’s a detailed guide to help you ...

    Read More

  • What activities are best suited for my shoes?

    Choosing the right shoes for your activities is essential for comfort and performance. Here’s a guide to help you select the appropriate shoes for different activities:Running Shoes:Best For: Runni...

    Read More

  • How do I convert men's shoe sizes?

    Converting men's shoe sizes is easy! Use these guidelines to find the perfect fit: Measure your foot: Measure from the heel to the longest toe. Refer to our conversion chart: Use the chart to con...

    Read More

  • How do I convert women's shoe sizes?

    Converting women's shoe sizes is easy! Use these guidelines to find the perfect fit: Measure your foot: Measure from the heel to the longest toe. Refer to our conversion chart: Use the chart to c...

    Read More

  • How do I convert kids' shoe sizes?

    Converting kids' shoe sizes is easy! Use these guidelines to find the perfect fit: Measure your child's foot: Measure from the heel to the longest toe. Refer to our conversion chart: Use the char...

    Read More

  • Why is it important to have my feet measured?

    Getting your feet measured regularly helps ensure you’re wearing the right size and fit - especially since your feet can change over time. Here’s why it matters: Feet Can Change: Your foot size an...

    Read More

  • What is a shoe last and how does it affect fit?

    A shoe last is a 3-dimensional mold, typically made of wood or plastic, that shapes the shoe during construction. The last used can significantly impact the fit of the shoe. Key dimensions affected...

    Read More

  • What should I do if the sole of my shoe starts to separate or wear down?

    Over time, it’s natural for shoes to show signs of wear - especially if they’re used frequently or for high-impact activities. But even shoes that are rarely worn can deteriorate due to natural agi...

    Read More

  • Why are there holes forming in the mesh or the inner lining of my shoes?

    Mesh and inner linings are designed to be lightweight and breathable, but they can wear down over time -especially with regular use. Here’s what you need to know:Common Causes:Toe Pressure: Repeate...

    Read More

Contact Us

Your enquiry is important to us and we will respond as soon as we can. Thank you for your patience.

Call

+971 8000 321 362

Monday to Friday: 9 AM to 6 PM

Saturday, Sunday and Public Holidays: Closed

Live Chat

Click the 'Chat' button on bottom right

Monday to Friday: 9 AM to 6 PM

Saturday, Sunday and Public Holidays: Closed

Email

uaecustomercare@newbalance.com

Monday to Friday (excluding public holidays)

We will respond to your email within 24 hours.

العربية (الإمارات العربية المتحدة)